Shipping and Cancellation Policies

Shipping

Australian Addresses
Standard Shipping is a flat fee of $11.00
Express Shipping is a flat fee of $16.00
Heavy items shipping will be calculated ad checkout

International Addresses
At this stage, we are only ship to Canada, Hong Kong, Japan, Singapore, South Korea and United States.
Standard Shipping is a flat fee of $36.00

Returns

We have a 14-day return policy, if applicable, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, same condition, and in its original packaging. You’ll also need the receipt or proof of purchase.

Important:
We do not accept returns on investment products, pre-
ordered products, any coin rolls or personalised products

Please note a 20% restocking fee will apply, and the buyer is responsible to cover all shipping and insurance fees, and we do not credit shipping & transaction fees.

To start a return, you can contact us here. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by contact form here.

 

Cancellation Policy

The only time you will be able to cancel the order is if it has not yet been shipped. Please contact us with your order information, click here, and we will cancel the transaction.

A cancellation fee of $10 to cover administration time, plus merchant
fees (2.6%) or any associated fees with accepting the original
payment, will be your responsibility to pay and will be deducted from
the amount you have paid.

If your order has already been shipped, it will be subject to our regular return policy.

Important:
Cancellation of investment products, pre-order, coin rolls and personalised products will be not accepted.
You have entered into a legally binding agreement once you have placed your order with us, and you cannot cancel your confirmed order.
Cancellations can have significant impact on Mint 901 business viability. Hence, we reserve the right to refuse future business dealings as well as seek legal action against any customer that cancel large volume of transactions.

 

Refunds

If your order will be refundable (please read the "Exceptions/Non-returnable items" above thoroughly and carefully). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refundable amount (minus restocking fee and all other fees indicated above) will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items

Unfortunately, we do not accept returns on sale items, gift cards, personalised items and coin rolls. We do not accept any return or exchange on all bullion and bullion coins, due to price fluctuations and volatility of the precious metal market.